Patient Services Coordinator / Laboratory Assistant

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Ovation Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Patient Services Coordinator / Laboratory Assistant to join our team at Ovation Fertility in San Antonio, Texas .

• Schedule: Monday through Friday, from 7:30 AM to 4:00 PM, with 12 Saturdays and 5 holidays per year, and the ability to float to the New Braunfels location as needed

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Services Coordinator / Laboratory Assistant will:

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conduct follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

• Support embryologists with all aspects of IVF processes

• Assist with andrology procedures such as IUI preparation and semen analysis

• Assist with specimen discards in the laboratory

• Assist with maintaining integrity of media, collection, and semen processing data; record and communicate oocyte collection, maintain embryo production data records; maintain accurate labelling and traceability of media and embryo production

• Assist with lab maintenance; sanitize working areas and equipment; follow production inventory and LN2 management protocols; maintain processing equipment, glassware and plastic dishes and processing areas

• Perform general office duties and all other tasks as requested by physicians, director and embryologists

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Bachelors degree in Biology or related science field required
• Prior healthcare experience preferred
• Prior laboratory experience preferred
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.)
• Computer proficiency with Microsoft Office suite
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Strong attention to detail
• Ability to organize and manage multiple priorities and meet deadlines

More important than any single credential, however, is the  right person .  Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs 

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and  recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs 

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. 

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.