Workers Compensation Claims Supervisor

Overview AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we are a people‑focused, operations‑driven organization that values reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction and create real career paths for professionals who want to grow or move into leadership. Job Type Full‑time; hybrid location in Orange, CA (requires working in office three (3) days per week). Summary Reports directly to the Claims Manager and is responsible for the overall work product of a claims unit comprised of Claims Specialists and Claims Assistants. The role involves coaching, counseling, monitoring performance, conducting evaluations, and instituting corrective action. Essential Duties and Responsibilities Responsible for the timely completion of performance reviews for all personnel within the assigned unit. Provides monetary approval authority up to assigned authority level. Maintains selected files on personal diary including all files reserved over $50,000, all subrogation files, all files with delayed or denied benefits, all files formally assigned to the SIU, and all files with unresolved coverage issues. Upon request or in accordance with the applicable claims handling contract provides all information, reports, records, logs, and other information our clients may require. Provides ongoing advice, mentoring, coaching, counseling and performance feedback to all personnel in assigned unit. Ensures all claims are handled in accordance with applicable statutes and company rules. Deals quickly and decisively with personnel issues as they arise and keeps the manager informed of the need for or the progress of any corrective action activities. Exhibits a knowledgeable and helpful attitude and projects a professional image on behalf of the company. Identifies and develops at least one individual to serve as supervisor backup. Performs quarterly audits of 10% of the open inventory of each claims specialist to validate accuracy and completeness of the claims management process and to identify opportunities for process improvement. Promotes a spirit of teamwork and cooperation between claims personnel and other departments. Requires a working knowledge of the Labor Code of the State of California as it pertains to workers’ compensation claims and the legal requirements for handling them. Handles other duties and tasks as deemed appropriate by the Claims Manager. Qualifications Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; influences actions and opinions; inspires respect and trust; accepts feedback; provides vision and inspiration; gives appropriate recognition; displays passion and optimism; mobilizes others to fulfill the vision. Managing People – Includes staff in planning, decision‑making, facilitating and process improvement; takes responsibility for subordinates’ activities; provides performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback; fosters quality focus; improves processes, products and services; continually works to improve supervisory skills. Education and Experience Bachelor’s degree from a four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Five or more years of progressive technical claim experience and five or more years of direct leadership experience. Salary $100,000 – $110,000 annually (range). Actual compensation will be determined based on experience, qualifications, skill set, and work location. Benefits Comprehensive medical, dental, and vision benefits Company contributions to HSA and FSA plans Employer‑paid life and disability insurance 401(k) with company match Paid time off (PTO) and company paid holidays Learning and development opportunities that support real career advancement Employee assistance resources and a supportive culture that values balance and wellbeing We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records. #J-18808-Ljbffr InterMed Cost Containment Services