Patient Companion

Overview

We are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

Location: Southwest General Hospital - Middleburg Heights, OH

Hourly Rate: $16.25 an hour (Paid Weekly)

Shift: 3:00pm-11:00pm

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s 

experience, skills, abilities, geographic location, and alignment with market data.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1 

Responsibilities

• Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies 
• Offer hospitality services to guests and creates a positive first impression 
• Anticipate and responds to guest's needs in a friendly and positive helpful manner 
• Communicate clearly and professionally 
• Enact facility emergency procedures when necessary 
• Remain calm, professional, and polite when working with disgruntled guests 
• Maintain knowledge of relevant products, policies and procedures 
• Direct customer to appropriate department based on their needs 
• Work as a team player and actively contribute to the efforts of all other departments 
• Attend all required meetings and training sessions 
• Provides optimal levels of customer service wherever possible 

Qualifications

Basic Qualifications: 
• Must be 18 years of age or older 
• No experience required and on-the-job training provided • No high school diploma, GED or college degree required

Preferred Qualifications: 
• One (1) year of prior customer service or similar experience preferred