Patient Access Representative Senior BWH

Patient Access Representative Senior

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Patient Access Representative Senior will be responsible for:

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Qualifications

Education:

• High School Diploma or Equivalent required.
• Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred.

Experience:

• 2-3 years of experience in a healthcare setting, with a focus on patient access and registration required.

Knowledge, Skills and Abilities:

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 75 Francis Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $22.22 - $31.71/Hourly

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.