Patient Access Coordinator
$19.81 - $28.3 per hourMass General Brigham
Mass General Brigham Job Posting
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Title
Neurology Call Center Representative
Job Summary
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
Essential Functions
- Greet patients and families in a professional and welcoming manner
- Verify insurance coverage and pre-authorization requirements
- Collect and enter patient demographics and insurance information into electronic medical records
- Ensure accurate and complete collection of patient demographic and insurance information
- Obtain necessary signatures for consent and authorization forms
- Resolve insurance and billing-related issues
- Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
- Adhere to all HIPAA regulations and patient confidentiality guidelines
Qualifications
Education
High School Diploma or Equivalent required
- Knowledge of medical terminology and scheduling experience
Previous experience:
- working in a high-volume call center
- EPIC or other EMR
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.
Additional Job Details (if applicable)
Department: Neurology Call Center
Schedule: Monday - Friday | 7:55-4:25pm | Onsite/ Hybrid
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
Remote Type
Hybrid
Work Location: 60 Fenwood Road
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.81 - $28.30/Hourly
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.
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