Admissions Assistant

Admissions Assistant

Part-Time Weekend Position (Saturday & Sunday, 9:00 AM–5:00 PM)

At Tampico Healthcare Center, we are committed to providing the highest standard of skilled nursing and rehab centrally located in Walnut Creek CA. As an Admissions Assistant, you will play a vital role in ensuring a smooth and efficient admission process for our patients.

Job Summary:

We are seeking a Part-Time Admissions Assistant to join our team. The successful candidate will be responsible for assessing inquiries, responding to referrals, coordinating tours and sales processes, and ensuring proper completion of paperwork. The ideal candidate will have a strong customer service focus, excellent communication skills, and the ability to work independently.

Responsibilities:

• Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision and ensure positive admission experience for customer and family
• Ensure an immediate response to phone, fax, and walk-in inquiries and referrals and notifies Administrator
• Coordinate tour and sales process with customers, families and referrers, either personally or through Admissions Designee
• Conduct follow-up on all inquiries which have not yet been converted to admissions
• Identify, train, and schedule the customer service
• Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure
• Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit
• Ensure comprehensive and accurate gathering and documentation of customer data in healthcare software which will enhance appropriate placement and coordination within the facility
• Maintain thorough knowledge of medical, social and financial information relating to Elder Care
• Work with Administrator and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings
• Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to facility
• Stay abreast of services available within the facility in order to serve as liaison with the facility to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of facility
• Provide information to referral sources of customer's progress as appropriate within HIPPA guidelines
• Develop and implement long-range and short-term sales plans

Requirements:

• 1 year of experience in a healthcare setting
• High School diploma or equivalent required

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.