Technical Solutions Engineer | Cloud & Networking

Requirements The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case

• A strong analytical mind is required, as is the ability to triage
• As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
• Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
• Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
• Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
• General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
• Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
• Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
• Familiarity with any or some of the following is a plus
• Overlay platforms VMWare NSX, Cisco ACI
• Terraform ; Public clouds (AWS, Azure, GCP)
• Golang ; Prometheus/Grafana ; SSO (OIDC and SAML)
• Git (branches, commits, etc), GitHub/GitLab
• Arista Validated Design

What the job involves We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions

• A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations
• We drive the success of our customers through passion and teamwork and via ensuring quick response times
• You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions
• You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams
• The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction
• Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts
• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
• Respond to customer product inquiries via telephone or email
• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
• Troubleshoot problems with hardware/software applications and recommend corrective action
• Recreate customer network issues in a dedicated lab environment (as needed)
• Document customer communication and recurring technical issues to support product quality programs and product development
• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities

#J-18808-Ljbffr Arista Networks