Technical Support Specialist I

Description GENERAL PURPOSE OF JOB: The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ability to understand technical questions and provide answers/instructions.
• Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies.
• Must possess a valid passport.
• Must possess a valid driver's license and have a driving record that meets company standards.
• Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment.
• Train operators and maintenance personnel.
• Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment.
• Provides customers with on site installation, start-up and training assistance.
• Issues and prepares return authorizations for return of goods.
• Hosts customers during customer acceptance of equipment.
• Maintains customer equipment files.
• Supports Coating Center machine maintenance needs.
• Adheres to plant and corporate safety policies.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

* May assist in other areas or perform other duties as required by fluctuating business needs. EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

BASIC SKILLS:

• Ability to read, write and follow written or verbal instructions.
• Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment.
• Ability to interact closely with other departments to support customer focus and efficient operations.
• Demonstrated analytical and technical ability within field of expertise.
• Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications.
• Ability to write reports and any business correspondence.
• Ability to communicate information and respond to questions from customers and internal departments.
• Ability to calculate figures and amounts such as discounts, interest, etc.
• Possesses exceptional customer service skills.
• Well-developed communication, organizational and interpersonal skills.
• High degree of manual dexterity and hand-to-eye coordination.
• Self-motivated and able to work with independently with little or no direct supervision.
• Ability to read blueprints/schematics (mechanical, electrical and pneumatic)
• Electrical knowledge a must.
• Strong computer skills required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Specialty Coating Systems