Call Center Benefits Representative

Remote Customer Service Representatives Specializing in Benefits

Join the Benefits team and help make a difference for all employees! The team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels phone, chats and HR cases.

The role of the HR Assistant II in organization is to serve as a first point of contact for employee related inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization. The Benefits organization is dedicated to servicing the Benefits space, interacting with organizational employees in a way that earns trust by providing accurate information and resolving issues. This role requires critical thinking and fact-finding skills to make decisions that support the entire benefits process from intake to case management support.

HR Assistant takes ownership of employee contacts ensuring that each case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee's changing needs.

HR Assistant manages their workload effectively to meet SLAs and productivity goals. They use high judgment, critical thinking and rationale to balance process adherence with employee's needs. They resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures escalating when these cannot be resolved. They respond to employee impacting issues that may arise during the benefits event and ensure that proper communication and documentation occurs, even when information is limited. HR Assistant consistently consults and collaborates with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

In this role, successful candidates will demonstrate:

• Excellent organizational and time management skills.
• Strong customer service focus with the ability to prioritize quality and customer experience.
• Excellent verbal and written communication skills.
• Ability to understand benefit terms and programs.
• Being quick to act and address customer issues while demonstrating strong judgement/decision making.
• A high degree of ownership and the ability to handle sensitive situations with care and empathy.
• Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers' needs first.

In this role, successful candidates will possess:

• 2+ years' experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
• Experience with rapid and complex changing work environments
• Outstanding customer service and communication skills.
• Ability to adapt to a flexible working environment.
• Technical aptitude and proficiency with Microsoft Office Suite or similar software

This is a Contract position based out of Houston, TX.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 15, 2026.