Production Support Engineer

In this role, you will provide comprehensive support for pharmacy production systems, ensuring smooth operations across hardware, software, and user environments. You'll troubleshoot and maintain legacy infrastructure including databases (SQL Server, Oracle, MariaDB, DB2/UDB), operating systems (Windows Server, Linux, Unix), and web services (IIS). You'll also support prescription fulfillment equipment and collaborate with cross-functional teams to resolve issues and optimize workflows. As the organization transitions to cloud-native technologies, you'll lead efforts in Kubernetes and Google Cloud Platform (GCP), manage infrastructure as code using Terraform and Helm, and automate processes with Python, Ansible, and NodeJS. You'll monitor system performance using Prometheus and Grafana, and participate in on-call rotations to ensure rapid incident response and resolution.

Compensation: $40/hr. to $50/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on day one of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 5+ years of experience in a production pharmacy environment (user, hardware, and IT/business support).
- Hands-on experience with:
- Databases: SQL Server, MariaDB, UDB/DB2, Oracle
- Operating Systems: Windows Server, Linux, Unix
- Tools & Platforms: Microsoft 365, Web Services/IIS
- Cloud & Infrastructure: Kubernetes, Google Cloud Platform (GCP)
- Automation & IaC: Terraform, Helm, GitHub Actions
- Scripting & Development: Python, Ansible, NodeJS, Powershell
- Monitoring: Prometheus, Grafana
- On-call support and incident triage experience


Nice to Have Skills & Experience
- Certified Kubernetes Administrator (CKA)
- Google Cloud Architect Certification


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.