IT Field Technician

Role Summary This position involves providing comprehensive technical support for hardware, software, and network systems in a field environment. The role requires a seasoned professional with extensive experience in troubleshooting, installing, and upgrading Windows 10 systems, as well as supporting networking and communication technologies. The individual will work primarily on-site, supporting clients and maintaining infrastructure across West Texas. Role Summary This position involves providing comprehensive technical support for hardware, software, and network systems in a field environment. The role requires a seasoned professional with extensive experience in troubleshooting, installing, and upgrading Windows 10 systems, as well as supporting networking and communication technologies. The individual will work primarily on-site, supporting clients and maintaining infrastructure across West Texas. Responsibilities Perform hardware and software troubleshooting, installation, and upgrades on Windows 10 systems. Install, configure, and troubleshoot Microsoft Office applications and other desktop software. Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network communications troubleshooting. Rack and stack networking equipment in technical environments. Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radios. Support mobile device enrollment, application deployment, and updates on iOS platforms. Manage Active Directory user and computer objects, including implementing Group Policy basics. Document technical processes and incident reports accurately within service management systems. Utilize rental vehicles for daily travel within West Texas, including overnight stays as required. Communicate effectively with clients and team members regarding technical issues, solutions, and project updates. Qualifications 5-10 years of experience in field technical support, network installation, and troubleshooting. Strong customer service and communication skills. Proficient in Windows 10, Microsoft Office, and troubleshooting desktop software. Demonstrated experience with hardware installation and troubleshooting. Knowledge of LAN/WAN technologies, cable installation, and network communications. Familiarity with Cisco, Aruba, and Ubiquiti radio technologies is highly preferred. Experience with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is a plus. Valid driver’s license and ability to operate rental vehicles. Flexibility to travel daily within West Texas, including overnight stays. Ability to work on-site in Midland, TX. Publishing Pay Range: $30.00 – $35.00 hourly This position is based in office and requires employee to work on-site. #J-18808-Ljbffr