IT Support Technician

IT Support EngineerMust Have Technical/Functional Skills • Strong knowledge of desktop/laptop hardware • Very strong hands-on experience (H/W and S/W) • Good knowledge of Win 10, Win 7 & MS Office • Knowledge of Mac OS • Application / software installation and trouble shooting • Knowledge / exposure on ticketing tools (Service Now) • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc. • Working knowledge of supporting computer peripherals, like printers, scanners etc. • Strong hands-on experience (H/W and S/W) • Hardware, operating system & software knowledgeRoles & Responsibilities • Provides second-line investigation and diagnosis • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines • Escalates unresolved incidents/service requests within agreed timescales • Logs relevant incident/service request details as per process • Communicate with client regarding incident progress • Ensures tickets are always updated until issues are resolved • Complies with Health Safety Environment (HSE) and IT policies • Liaises with clients, IT support groups and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). • Conducts hardware and software maintenance and support • Troubleshoots and resolves PC incidents and/or VIP requests • Centralized hardware and Spare part stocking and inventory management • Surplus equipment management • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) • Asset disposal services • Hardware vendor coordination for Break fix • Imaging & provisioning of devices. Setup and build workstations • Update AMDB including hardware and software • PC and other devices - logistics managementSalary Range: $65,000 -$70,000 yearLocation: Cambridge, MAFunction: TECHNOLOGYRole: EngineerID: 428450Skills: DesktopDesired Candidate ProfileQualificationsBACHELOR OF COMPUTER SCIENCE