Customer Success Manager
Gigs Recruiting, LLC
Post-Sale Project Coordinator Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end. LPR Project Management Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out. Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead). Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales. Customer Success Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals. Monitor renewals/recerts for named accounts. Operations Support (First 6 Months) Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations. Success Metrics On-time LPR delivery with compliance and customer confidence. Smooth onboarding independence in 90 days; high satisfaction/referrals. Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment. Requirements Organized project manager with customer focus; experience in coordination, installs, or ops. Strong communicator; tech-curious (CRM/AI a plus). Pass background check. Gigs Recruiting, LLC
Vacancy posted 3 days ago
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