Case Manager

For nearly 150 years, The Jewish Board has been delivering innovative, best-in-class mental and behavioral health services. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year. Location: 55 Westchester Square, The Bronx, NY 10461, US Purpose: The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti‑racist lens, and respect the dignity and legitimacy of each individual’s journey. Position Overview The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible. Resident Support Carry a caseload and practice person-centered and collaborative service planning with residents. Assigned the most complex clients; carry a larger caseload than case associates and case assistants. Ensure service plans are completed and signed by residents according to regulatory guidelines and standards. Evaluate and assess independent living skills using a detailed functional assessment tool or support residents in using the tool for self-assessment. Support residents in meeting individual goals. Support residents toward the goal of medication management independence, including appropriate person-centered interventions. Advocate on behalf of residents with other service providers and in a way that takes into account health disparities and systemic racism. Interpret and explain agency policies and procedures to residents. May run resident support groups. Participate in monthly collaborative walk-throughs of unit/apartment with residents. Escort residents to appointments, as needed. Facilitate monthly roommate meetings, when appropriate. Assist residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed. Heat fully cooked foods, on occasion. Resolve crises and de-escalate situations threatening resident comfort and well-being. Create management plans to improve safety and prevent ongoing crises. For congregate settings only: Perform safety rounds of the program and wellness checks, as necessary. Administrative Support and Coordination Provide services to residents within the scope of program regulations and agency mission. Independently complete regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes. Ensure progress notes meet monthly billing documentation requirements, if necessary. File incident reports, as appropriate. Link residents to community-based treatment and collaborate with other service providers when coordinating services. Participate in planning and execution of special and holiday events. Participate in regular staff meetings and trainings. Travel to off-site meetings and trainings, as needed. Participate in intake, assessments, discharge, and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetings. CORE COMPETENCIES Knowledge and Attributes In-depth understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community. Experience working with individuals living with serious mental illness, substance use disorders, or trauma. Knowledge of local and state health and human service systems and their navigation. Understanding of the demanding processes of stabilization and recovery. Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness. Compassion and respect for vulnerable individuals. Openness to approaching the work through an anti‑racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population. The ability to stay calm in a variety of situations, some of which may be stressful. Patience and empathy for individuals on their journey to recovery. Skills Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully. Self‑sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities. Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully. Problem‑solving: Analyzes situations objectively, generates or researches solutions independently. Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality. Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback. Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility. Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de‑escalation skills or is willing to learn specific skills to de‑escalate a crisis. Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority. EDUCATIONAL / TRAINING REQUIRED Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred). COMPUTER SKILLS REQUIRED Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.). Ability and willingness to learn new systems and application software. WORK ENVIRONMENT / PHYSICAL EFFORT Ability to travel to visit residents in apartments or to escort residents in the community. Valid driver’s license and willingness to drive agency van preferred. Ability to lift 25 pounds to assist residents and to manage stairs in walk‑up buildings as needed. Equal Opportunity Employer We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law. #J-18808-Ljbffr