Logistics Support Specialist

Department: Logistics Operations Reports to: Manager, Logistics Operations Location: On-site FLSA Status: Non-Exempt (Hourly) Logistics Support Specialist Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred. Responsibilities Attend to high volume of inbound and outbound calls, emails, and chats. Provide exceptional customer service to customers, couriers, and drivers. Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to track and trace, problem resolution, customer communication. Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost‑effective way while meeting customer SLA. Communicate with internal and external groups, especially on high priority loads and customers. Solve customer and carrier problems and help resolve issues. Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact. Demonstrate passion for excellence with respect to treating and caring for customers. Assist with procedure optimization of scheduling deliveries from our clients. Identify and communicate ways OneRail can continuously improve in its operations. Complete order data entry and dispatch if needed. Coordinate with couriers to track movements of deliveries. Tracking drivers and fixing shipping errors. Requirements Prior Customer Service experience is required. Must have some logistic/dispatching experience. Contact center experience preferred. You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819). Demonstrated skills managing multiple priorities across different electronic platforms. Ability to monitor and execute multiple tasks at any given time. Must possess decision-making skills – the ability to quickly assess situations, determine action plans, and execute them. Ability to adapt to fast‑paced environment. Computer proficiency with web‑based applications. Strong communication (written and verbal) skills. Must be enthusiastic about working in a team environment. Multi‑lingual preferred. Ability to handle multiple deliveries at once. Ability to recognize and prioritize tasks based on urgency. Schedules We Offer Our hours of operations are between the hours of 7:00am – 9:00pm (Monday – Sunday) Schedules Available: 5‑day work weeks with 1 weekend day off 4‑day work weeks with both weekend days required Compensation All Logistics Support Specialists are paid hourly and begin at $22.00/hour with an additional $1.00/hour pay differential ($23.00/hour) for bilingual (Spanish/English) team members. #J-18808-Ljbffr