Business Analyst

Business Analyst

Location: Tallahassee, FL Type: Contract 100% ONSITE

Required Duties and Responsibilities:

• Lead business requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and supporting documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.
• Follow all Department, ISP, and team-defined standards and procedures.
• Perform other related duties as required.

Required Experience:

• Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
• Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
• Experience eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Preferred Experience:

• Experience implementing multiple ServiceNow products or modules.
• Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related ServiceNow capabilities.
• Experience with business process improvement methodologies.
• Experience supporting organizational change management and user adoption.
• Experience working within a public sector or government environment.

Education/Certifications:

• Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
• ServiceNow certification(s) preferred.
• ITIL Foundation certification preferred.