Interim Housing Case Manager - Client Service Center

Job Description

Job Description

Description:

This position is responsible for completing assessment, case management, and referral services to clients who use the Interim Housing program and for providing advocacy and education on behalf of clients.

Hours: Sunday through Thursday, Noon to 8:00 pm.

Requirements:

Responsibilities: (to be performed with or without reasonable accommodation):

Day to Day Tasks 

1. Operates within the DuPagePads Core Values, which supports providing care in accordance with the Trauma informed Policy and Practices of the Agency.

2. Ensure shelter policies and procedures are adhered to by clients. 

3. Alert staff and management to client and programmatic issues.

4. Participate in all Interim Housing meetings, supervision meetings, and staff meetings.

5. Attend community meetings to network and develop resources for program participants.

6. Mediate client conflict and manage client crisis. 

7. Ensure documentation including identification and income source documentation is collected and uploaded for clients to assist with transitions into internal and external housing programs. Prepare and maintain accurate confidential case files, contractual compliance and paperwork, and status reports

8. Ensure documentation including identification and income source documentation is collected and uploaded for clients to assist with transitions into internal and external housing programs.

Client Services 

9. Manage a caseload of assigned clients. 

10. Screen and assess participants who use the Interim Housing programs. 

11. Provide individual case management to clients to establish goals and objectives, focusing on housing stability 

12. Work with clients to develop individual transition and employment plans.

13. Provide appropriate referrals to community services

14. Provide and ensure support and enrichment programs to assist clients

15. Advocate for increased community education, relationships, and solutions to benefit our client population.

16. Teach independent living skills.

17. Other duties as assigned by supervisor.

Operations

18. General front office administrative tasks, including but not limited to, managing mail, client check ins, and answering the phone. 

19. Responding to facility needs to ensure needs are identified and responded to and relaying relevant information to the administrative team. 

Knowledge, Skills and Abilities:

1. Excellent engagement and advocacy skills.
2. Effective oral and written communication skills.
3. Effective crisis intervention skills.
4. Strong organizational skills with attention to detail.
5. Possess demonstrated working knowledge of documentation standards, utilization of recordkeeping systems, and use of Microsoft Office products (Word, Excel, PowerPoint, etc.).
6. Excellent interpersonal skills.
7. Strong creative thinking and problem-solving skills.
8. Ability to work independently and work as part of a team.
9. Ability to develop strategic plans and visions.
10. Knowledge of issues related to homelessness, housing, disabilities, recovery, and equity.
11. Strong foundation in ethical decision making.

Qualifications:

1. Bachelor’s degree in social work, related field or experience/education that demonstrate the ability to complete the work 

2. Experience in case management

3. Experience in issues related to homelessness, poverty, and mental health preferred.

Other

1. The shift for this position will be Sunday through Thursday, Noon to 8:00 pm.

2. Flexible hours required.

3. Provide own transportation.

Classification Status: Full -time Non-Exempt