Sales Customer Service Associate

Benefits An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Competitive compensation + generous commissions 401(k) matching Bonus based on performance Employee discounts Free food & snacks Paid time off Training & development Schedule & Availability Must be available for flexible scheduling, including evenings, weekends, and holidays Hours of Operation: Sunday: 10am–7pm Monday–Saturday: 9am–8pm High-volume, fast-paced environment where shifts stay busy and engaging What We Offer Health Insurance (30+ hours/week eligible) Paid Time Off (PTO accrual) Free Monthly Massages (prioritize your own wellness) Monthly Sales Bonus Program (performance-driven earning potential) 401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week) Flexible Scheduling Complimentary snacks & team perks Growth opportunities within a rapidly expanding brand What You’ll Do Create a warm, welcoming guest experience from check-in to check-out Confidently recommend upgrades and drive membership and sales performance Book, adjust, and manage appointments accurately in a fast-paced system Handle guest payments and transactions with attention to detail Maintain boutique standards before, during, and after shifts Support team members and leadership to ensure smooth daily operations Resolve guest concerns with professionalism and care What We’re Looking For Strong sales mindset with confidence recommending services and upgrades Excellent communication and active listening skills Friendly, outgoing, and guest-focused personality Ability to multitask and stay organized in a busy environment Detail-oriented with strong problem-solving skills Team player who contributes to a positive work culture Prior sales or customer service experience preferred, not required Our Culture The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected. We live by Kindness is Magic — every interaction matters Everyone Belongs — individuality is respected and valued Stronger Together — teamwork is non-negotiable Shared Effort, Shared Success — we grow together Commitment to Excellence — we take pride in what we deliver #J-18808-Ljbffr The NOW Midtown Raleigh