Administrative Sales Coordinator

Job Title: Administrative Sales Coordinator Department: Front Desk & Retail Operations Reports To: Administrative & Retail Services Manager Location: Blondie’s Salon & Spa Position Summary Blondie’s Salon & Spa is seeking a personable, organized, and sales‑driven individual to join our team as an Administrative Sales Coordinator. This role is the heartbeat of the guest experience, serving as both the first and last impression for every client. You will be responsible for providing exceptional hospitality, ensuring a smooth and efficient check‑in/check‑out process, and driving revenue through strategic sales and rebooking efforts. This position blends elements of customer service, hospitality, and front‑end sales, making it perfect for someone who enjoys guest interaction and thrives in a fast‑paced, beauty‑forward environment. Key Responsibilities Upsell and cross‑sell services at booking, check‑in, and checkout Recommend retail products and educate guests on home care Ensure every guest pre‑books their next appointment before leaving Meet or exceed sales goals (retail, rebooking, upgrades) Identify and recommend improvements to front desk systems and flow Guest Experience & Retention Greet every guest warmly and offer a beverage upon arrival Provide tours to new guests to familiarize them with the space and services Ensure guest consent forms are completed and profiles are updated Confirm appointments 48 hours in advance and cancel unconfirmed visits Follow up with new guests via text or phone after their first visit Encourage referrals and 5‑star reviews Manage product order forms and rebooking protocols Respond to guest messages via phone, email, and social media Systems & Processes Open and close the salon, including managing the till and balancing the drawer Complete all daily and weekly responsibilities outlined on the front desk task list Maintain accurate records in the CRM, including guest notes and service history Manage the waitlist and offer upgrades or promotions when applicable Keep front desk and retail displays clean, organized, and well‑stocked Send surveys, manage guest forms, and follow proper check‑in/out procedures Communicate clearly and consistently with service providers regarding guest needs Stay educated on services, promotions, and retail product offerings Use approved scripts and best practices to drive guest conversions Maintain a polished, professional appearance in alignment with salon branding Participate actively in team meetings, trainings, and front desk performance initiatives Key Performance Indicators (KPIs) Rebooking rate Upsell/add‑on percentage Guest retention and satisfaction Number of 5‑star reviews and guest referrals Starting pay: $15.00/hour + Retail Bonuses Retail bonuses when goals are met At‑cost salon/spa services for employees Paid time off (PTO) for eligible employees Ongoing training and mentorship Career path into leadership, operations, or management roles Schedule Tuesday's & Thursday's: 10:00AM-8:00PM; Some Saturday's: 8:00AM-3:00PM Additional coverage or hours may be offered based on availability and business needs Dress Code & Professional Standards All team members are expected to maintain a sophisticated business casual appearance with a commitment to exceptional personal grooming and presentation . As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times. Preferred Qualifications 1+ years of client‑facing experience in luxury, wellness, retail, or hospitality settings OR an Associate’s degree in Business Administration or a related field Strong written and verbal communication skills Experience with scheduling and POS systems (Phorest experience preferred) High attention to detail, organizational skills, and time management Ability to maintain professionalism and composure in a fast‑paced environment Additional Requirements Must be available some Saturdays from 8:00 AM to 3:00 PM Ability to stand for extended periods and handle a fast‑paced workflow Must demonstrate discretion, accountability, and a client‑first mindset Compensation: $15.00 per hour Join Our Team

COME EXPERIENCE ALL BLONDIE’S HAS TO OFFER

Blondie’s Salon + Spa thrives on expanding our team with like‑minded members. Our business doesn’t operate like the typical booth rental salon but instead offers a more stable environment that offers our employees continuing education and chances for growth. At Blondie’s, we invest in your professional and personal development believing that it leads to better results for both our customers and you. Whether it be advancement to a leadership role or a desired lateral move across departments, we hope to foster and inspire further exploration of different skill sets.

LET’S LEARN TOGETHER

At Blondie's Salon + Spa, we love learning and are passionately dedicated to the craft and culture of beauty. We do this to help us stay two steps ahead of industry styles and trends so we can offer top‑notch services and experiences to our guests. You'll find such opportunities offered regularly and available for all our staff, including workshops, training with industry experts, mentorship, hands‑on learning, and more so you can build your skillset on all‑things‑beauty related. Looking for something more intensive? Ask about our hands‑on Apprenticeship Program where we offer extra training for those who want in‑depth, comprehensive learning to further their career at Blondie's. Whether you’re fresh out of beauty school or an established pro, our Program allows any and all to advance and level‑up based on experience, performance, and productivity.

HOW TO KNOW IF YOU’RE A GOOD FIT AT BLONDIE’S

Loves education and learning new things Loves change and growth Has great communication skills and is willing to have difficult conversations Brings positivity and joy to each workday Seeks to provide a WOW customer experience every time Collaborates to provide the best outcomes for our customers Appreciates flexibility and is willing to be flexible for others Loves a challenge #J-18808-Ljbffr Blondie's Story