Treatment Coordinator

Job Description

Job Description

MacGinnis Orthodontics is seeking a Treatment Coordinator   for our practice in Fullerton, CA! The ideal candidate will be a team worker and be someone who loves to learn and take on new challenges! 

The ideal candidate will demonstrate great communication both verbal and written, excellent customer skills both in person and over the phone, exemplary problem-solving ability, and be a growth and advancement minded individual. As a Treatment Coordinator, you must also be proficient with Microsoft office, Orthoedge - Ortho2 and/or related software!

Job Duties/Responsibilities

• Explain treatment plans and options to patients.
• Ability to sell Dental Treatments
• Coordinate appointment schedules for patients undergoing multiple treatments
• Liaise with dental insurance companies to verity benefits, obtain pre-authorizations, and ensure claims are submitted accurately.
• Process patient payments and manage billing, including setting up payment plans in accordance with office policies.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Facilitate communication between the dental team and patients, acting as the primary point of contact for patient inquiries related to treatment plans.

Minimum Requirements

• High School Diploma or Equivalent
• 2+ years of ortho experience
• Leadership skills and a happy, personable persona.

Key Competencies

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all-inclusive. 

• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite, and Orthoedge - Ortho2 software or related software.
• Excellent Leadership skills
• Ability to act with integrity, professionalism, and confidentiality
• Ability to demonstrate initiative and promptness.
• Ability to encourage and build mutual trust, respect, and cooperation among team members
• Ability to explain dental conditions consequences of treatment & non-treatment, financial options, dental benefits in an easy-to-understand manner for the patient.

Benefits

• 401k Plan and PTO 

Salary Range

Dependent on Experience

Does this role describe you? We'd love to meet you! Please apply with your most up to date resume!