Client Specialist

The RS I (Retail Service I) position exists in branches that have a cash operation. Under general supervision, the RS I performs a wide variety of duties related to handling member transactions, including receiving and disbursing funds, posting deposits and loan/visa payments, making account transfers, issuing money orders, and performing all types of withdrawals. The RS I is cross‑trained to provide plastic card services, maintains records of transactions, and ensures member transactions are processed accurately and in a timely manner. The RS I may also assist with daily balancing, cross‑sell products such as investment services, first mortgages and auto loans, and provide personalized service that supports production goals. Sign‑on bonus available for eligible external applicants. Responsibilities Performs various RS I duties including receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks). Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed. Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards. Performs a wide variety of account maintenance; change of address and name change. Recommends other products and services appropriately with each member transaction. Required to complete compliance training and all other training offered to RS I. Balances cash drawer. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Other related duties as assigned. Maintains member and other sensitive information with confidentiality. Treats all co-workers and members with respect. Qualifications 1‑yr related branch operations experience. Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations. Comprehensive knowledge of all deposit account products and all services. Basic knowledge of all applicable Federal, State and NCUA regulations. Demonstrated ability to follow written and verbal instructions. Basic math skills (adding cash) to compute interest on savings, loans, and certificates. Demonstrated ability to operate office machines, including copier, 10‑key and PC. Proficient in the operations of a PC and Microsoft applications including Outlook, Word and Excel. Knowledge of Internet / Intranet. Knowledge of SharePoint. Good verbal / written communication, problem solving, member service, and organizational skills. Attention to detail. Must present a professional demeanor. Capable of working under pressure and with frequent interruptions. Successful completion of all compliance related coursework. NMLS Registered. Education High School or Equivalent. Pay Scale Alaska: (All locations excluding Fairbanks, Juneau and Kenai) Min $22.00 - Mid $26.74 - Max $32.08 Benefits Medical. Dental. Vision. Life Insurance. Flexible Spending Account. 401(k) Matching. Paid Time Off. Training Provided. Tuition Reimbursement. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at View email address on click.appcast.io. We will work with you to meet your needs in accordance with applicable laws. Website: nuvisionfederal.com/careers #J-18808-Ljbffr