Team Lead - Eligibility & Enrollment

Team Lead - Eligibility & Enrollment Date: Jul 8, 2026 Location: Columbus, Ohio, US Schedule: Monday-Friday 8:00am-4:30pm Pay Range: Up to $24 hourly, D.O.E General Summary The Eligibility & Enrollment Team Lead is responsible for assisting the Department Manager or Supervisor. They will assist with employee training, answer questions, track time/attendance, and maintain their own assigned workload. Foundation Knowledge, Skills, and/or Abilities Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location. Provide daily/weekly account reports to the Department Manager. Prepare and conduct staff training. Maintain time and attendance records for staff. Delegation and inspection of workflows. Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc. Meet goals and objectives as assigned by management. Report and document employee disciplinary problems to the department manager. Maintain good working relationships with state and federal agencies. Assist other patient representatives in the unit with questions they have regarding how to work accounts. Direct the workflow for the unit. Additional Duties and Responsibilities Screen patients for eligibility programs on the state and Federal levels. Identify all areas of patients’ needs and direct them to the appropriate agency for assistance. Start the application process when possible. Advise patients regarding assistance programs. Record thorough and accurate documentation on patient accounts in the CUBS system. Assess the status and progress of applications. Process escalated calls. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Oversee the client inventories for the hospitals assigned to the unit and be proactive in resolving issues. Educational/Vocational/Previous Experience Recommendations High school diploma or equivalent is required. Bachelor’s Degree preferred. 1 – 3 years’ experience in a leadership role is preferred. 1 – 3 years’ experience in a healthcare eligibility role (government or hospital) preferred. Excellent written and verbal communication skills. Demonstrated leadership abilities. Ability to present oneself in a professional and courteous manner at all times. Ability to stay on task with little or no management supervision. Demonstrate initiative and creativity in fulfilling job responsibilities. Ability to prioritize multiple tasks in a busy work environment. Strong working knowledge of personal computers including Microsoft Office. Working Conditions Call Center environment or onsite at a contracted facility. Must be able to sit for extended periods of time. #J-18808-Ljbffr Firstsource Healthcare