Desktop Support Specialist

Desktop Support - Seasonal AssignmentsHoward Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff, and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!Position DetailsPosition Title: Desktop Support - Seasonal AssignmentsFLSA: Non-ExemptFT/PT: Part TimeHours Per Week: Up to 24 hoursWork Schedule: Evenings and weekend supportPosition Salary Range: $16/hrSummary: The Desktop Support Technician is responsible for supporting the students, employees, and guests using colleges technology across the campus. They support students and employees by providing quick response and resolution for tickets as requested. Including instruction, diagnostics, and repair as needed. The Desktop Support Technicians assist the department with hardware deployments, imaging, upgrades, and moves. They work with members of IT to update guides for students, staff, and faculty as needed.Essential Role Responsibilities:Setup and deployment of hardware and software in classroom, conference room, and employee workstations.Proactive maintenance and remediation across computers, printers, and mobile devices.Diagnostics and troubleshooting issues reported by the Howard CC community.Training and assisting students and faculty on using software and hardware.Update the college knowledge base articles.Maintain the college technology asset inventory as required.Document calls in the college IT Service Management/Ticketing platform.Minimum Education Required: High School or equivalentExperience Required:Ability to lift computers, peripherals, and simulation equipment up to 25-lbs. from the ground to 5 feet.Knowledge of common software such as Windows, Office, Canvas, macOS, and iPadOS.Knowledge of basic computer hardware such as microphones, laptops, printers, monitors, and webcams.Knowledge of conference room and classroom presentation equipment such as projectors, remotes, and cameras.Strong oral and written communication skills.Regular attendance is a requirement of this job.Ability to maintain strict confidentiality.Minimum and Preferred Qualifications:Physical Demand Summary: Work includes routing cabling under desks and in carts.Division: Student Computer Services (Div)Department: Student Computer SupportPosting Detail Information:Posting Number: NB209PNumber of Vacancies: 2Best Consideration Date: 07/30/2025Job Open Date: 07/16/2025Job Close Date: 09/05/2025Continuous Recruitment?: YesApplicant Instructions: *Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).EEO Statement: Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff, & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at View phone number on click.appcast.io.Supplemental QuestionsRequired fields are indicated with an asterisk (*).* Do you have customer service experience? YesNo* Do you have experience with computer troubleshooting? YesNo* Due to HCC policy, only employees living in states contiguous to Maryland which include Virginia, West Virginia, Washington D.C., & Pennsylvania are eligible for work at HCC. Do you live in the commutable area or are you willing to relocate at your own expense, if offered the position? YesNoDocuments Needed to ApplyRequired Documents:ResumeCover LetterOptional Documents:Transcripts