Head of Customer Success
Rocketlist
About the Role Serve as the primary point of contact for strategic accounts, build relationships, and drive adoption and satisfaction. Key Responsibilities Serve as the primary point of contact for strategic accounts after go-live. Take accountability for NRR across the full customer base. Act as the escalation point for customer questions, bugs, and operational issues. Lead weekly syncs and quarterly reviews across the Deployment team. Track usage patterns and identify at-risk accounts. Requirements 5+ years in a customer-facing role managing post-sales relationships for technical products in healthcare. Proven track record owning revenue metrics and identifying upsell and cross-sell opportunities. Comfortable leading meetings with key stakeholders and translating technical concepts into business value. Able to triage technical issues and communicate effectively with both engineers and non-technical customers. Strong project management instincts with attention to detail. #J-18808-Ljbffr
Vacancy posted 4 days ago
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