Patient Services Representative / Phone Team

Job Description

Job Description

Are you ready to LOVE your job?!  Eye Site of Tampa Bay, a multi-specialty ophthalmology practice, is growing!  We are focused on excellence in patient care and creating exceptional patient experiences.  We offer great pay and benefits in an exceptional teamwork environment.  The Patient Services Representatives/Phone Team are the first line of contact for patients in scheduling appointments, rescheduling appointments, verifying insurance coverage, and ensuring accurate documentation while maintaining exceptional customer service.  M-F, days, EOE

• Answer all incoming calls for both the Clearwater and Trinity offices, assisting callers using a friendly and professional manner.
• Accurately screen clinical nature of phone calls for proper scheduling.
• Schedule and reschedule appointments in an efficient manner to maximize provider schedules.
• Verify and accurately document demographic information for patients, including verifying insurance with eligibility tool provided.
• Ensure accurate and complete documentation for new patients and changes for established patients returning for follow-up.
• Prepare new patient packets and new patient correspondence per policy.
• Accurately record notes in practice management system for ease of team follow through.
• Assist in office projects between phone calls.

Desired characteristics:

• 1 Yr+ medical environment phone and/or insurance experience. 
• Exceptional customer service skills.
• Excellent oral and written communication skills.
• Professionalism.
• Relate to a wide variety of people.
• Ability to be empathetic, tactful and maintain objectivity.
• Ability to remain calm in stressful situations.
• Work well with others.
• Reliable/dependable.
• Ability to problem solve.
• Accurate with attention to detail.
• Ability to organize and prioritize tasks efficiently.