Administrative Assistant

Administrative Assistant/Receptionist

Administrative Assistant/Receptionist coordinates the patient flow greets patients, ensures that they are registered and have completed new patient packets. Ensures that all pertinent documents are scanned as required by the facility. Verifies insurance coverage. Sets appointments, collects copays and balances. Optimizes patients' satisfaction. Keeps patient appointments on schedule by notifying provider of patient's arrival. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area in a clean, organized manner at all times. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Must handle a multitude of duties at the same time.

At all times, employee is responsible for:

• Protecting the physician's license;
• Maintaining confidential any and all information accessible while performing job duties;
• Staying in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations.

Duties of the Job:

• Greets patients using great customer service skills.
• Ensures that patients are registered and have completed new patient packet. Verifies demographic information when patient presents.
• Schedules/Reschedules appointments for clients/physicians using Medinformatix Software.
• Verifies insurance coverage, preauthorizations, deductibles, referral information, etc.
• Collects copays and balances. Ensures that receipts are properly distributed as required.
• Ensures that all pertinent documents are scanned appropriately.
• Sets appointments.
• Anticipates patient needs and comforts them by providing updated information.
• Maintains patient accounts by ensuring that all demographics and insurance(s) are current and accurate.
• Maintains patient confidentiality.
• Ensures that all end of day reports are completed accurately.
• Ensures that deposits are submitted daily as required.
• Ensures that Petty Cash is accurate on a daily basis.
• Ensures that adequate change is available at all times.
• Other duties as assigned.