Customer Service Representative

Come join Powerex, an industry leading provider of oil free compressed air and vacuum technology, where engineering excellence, innovation, and customer impact drive everything we do.

WHO WE ARE:

Powerex designs and builds oil free compressed air and vacuum systems used in environments where performance matters most, from hospitals and laboratories to transit systems, and advanced manufacturing operations. For more than three decades, our teams of engineers, technicians, and manufacturing professionals have partnered with customers to solve complex technical challenges and deliver highly reliable, application driven solutions.

As part of Marmon and Berkshire Hathaway, Powerex offers the stability of a well-capitalized organization combined with the agility of a growing business. Employees have the opportunity to take ownership of meaningful projects, develop technical expertise, and build long term careers while contributing to systems that support critical infrastructure across multiple industries.

Powerex is seeking an enthusiastic, collaborative team player who is passionate about delivering exceptional customer service to both internal and external stakeholders. The ideal candidate embodies our company mission, vision, and values, and brings empathy, curiosity, and a proactive approach to problem-solving in a fast-paced environment.

This role requires someone who is eager to learn and develop a strong understanding of the technical aspects of our products. Strong communication skills, including a confident phone presence and solid computer proficiency, are essential. We are looking for an innovative individual who is comfortable sharing ideas, advocating for continuous improvement, and serving as the Voice of the Customer.

Qualifications Requirements:

To successfully perform in todays fast-paced and customer-focused work environment, an individual must demonstrate the ability to manage multiple responsibilities while maintaining strong communication, technical adaptability, and problem-solving skills. The qualifications listed below reflect the knowledge, abilities, and competencies commonly required in todays competitive job market.

Proficiency with computer systems, like ERP platforms, Microsoft Office Suite, and other business software applications

Strong analytical thinking, problem-solving abilities, and attention to detail with effective follow-through

Ability and willingness to quickly learn technical products, services, and evolving workplace technologies, including workflows

Excellent verbal and written communication skills with the ability to professionally engage internal teams and external customers

Strong phone etiquette, active listening skills, and the ability to communicate clearly across multiple channels including phone, email, and chat

Customer-focused mindset with adaptability to different personalities, situations, and communication styles

Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment

Manage high volumes of inbound and outbound customer interactions while maintaining accuracy and professionalism

Identify customer needs, clarify information, research issues thoroughly, and provide timely solutions or alternatives

Build and maintain positive customer relationships by delivering exceptional service and going above expectations

Demonstrate a commitment to continuous learning by participating in trainings, professional development opportunities, and skill enhancement programs

Ability to collaborate effectively within cross-functional teams while supporting company goals and customer satisfaction initiatives

Experience

• 5 years of Customer Service Experience preferred