IT Support Specialist

Job Title: IT Support Specialist About the Company: Natural Networks is a premier IT services provider, renowned for driving digital transformation across various industries in the United States. Headquartered in San Diego, we specialize in managed IT solutions, network security, and cloud services to help businesses thrive in a competitive digital landscape. Our client-focused approach delivers tailored solutions with an emphasis on robust security and technological advancement. At Natural Networks, we prioritize excellence and client satisfaction, fostering a culture of innovation. If you're passionate about technology and want to make a meaningful impact, join our dynamic team. Position Overview: As an IT Support Specialist, you'll provide comprehensive technical support to our clients, ensuring seamless operation of their IT infrastructure. This role involves handling Tier I to Tier III technical issues, supporting various hardware and software platforms, and maintaining exceptional client service. The ideal candidate has experience in troubleshooting, strong communication skills, and a commitment to professional growth. Key Responsibilities Technical Responsibilities: Tier I Support: Diagnose and resolve issues related to laptops, desktops, tablets, and smartphones. Manage email systems, cloud services, and backup solutions. Install new systems and provision user accounts. Provide remote and on-site support for clients. Tier II Support: Handle advanced issues involving servers, DNS, and website hosting. Train and mentor Tier I technicians. Manage various IT systems, including SSL and backup configurations. Tier III Support: Address escalated issues from Tier I and II technicians. Support complex systems such as Exchange Servers, SQL Servers, and VMware environments. Serve as a systems administrator for managed workplace solutions. Administrative Duties: Maintain accurate records of work performed and ensure documentation is up to date. Track and manage time in real-time within company systems. Keep the workplace organized and adhere to safety standards. Client Relationship Management: Provide clear, professional communication with clients to resolve their technical concerns. Build trust and establish strong, lasting client relationships. Qualifications: Education & Experience: High school diploma or equivalent; Bachelor's degree in IT or related fields is a plus. Tier I: 2+ years in a technical support role. Tier II: 3+ years with additional responsibilities as outlined above. Tier III: 10+ years, including advanced systems management and certifications. Skills & Certifications: Strong understanding of PC, Mac, and mobile platforms. Proficiency with cloud services like Microsoft 365, OneDrive, and Teams. Certifications such as VTSP or equivalent are preferred for higher-tier roles. Other Requirements: Ability to lift and move up to 40 lbs regularly. Acceptable driving record with 2+ years of driving experience. Soft Skills: Excellent problem-solving and analytical abilities. Strong verbal and written communication skills. Adaptable to changing environments and committed to teamwork. Compensation: Competitive salary, health benefits, paid time off, and opportunities for skill development and career progression. Location: San Diego, California Hours: Full-Time, 8:00 a.m. to 5:00 p.m., M-F, with on-call and occasional overtime as needed. Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Benefits: Dental insurance Health insurance Schedule: 8 hour shift Day shift Monday to Friday Application Question(s): Do you have experience diagnosing and repairing technical issues for laptops, desktops (PC & Mac), mobile devices, email systems (POP3, IMAP, Exchange), and cloud services like Microsoft 365 or OneDrive? Have you provided both remote and on-site technical support, including provisioning and terminating user accounts? Are you experienced with managing IT systems, including backup solutions, DNS, and website hosting? Have you served as an escalation point for technical issues or trained junior team members in a professional setting? Do you have experience setting up and maintaining on-site or cloud servers, terminal servers, and email systems, including troubleshooting and upgrades? Experience: IT support: 2 years (Required) License/Certification: California Driver's License (Required) Work Location: In person #J-18808-Ljbffr Socket