IT Technician

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.Job SummaryThe IT Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. This person will alsotroubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.Supervisory Responsibilities: NoneEssential Duties/ResponsibilitiesIdentify and deliver required hardware service levels according to company policiesProvide training and support to end users and staff on software and equipment operation and other issuesInstall, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other productsWhere required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software productsPerform on-site analysis, diagnosis, and resolution of hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as neededReceive and respond to incoming calls, pages, and/or e-mails regarding incidents and service requestsDevelop and maintain an inventory of all computers, monitors, keyboards, hard drives, printers, scanners, and other equipment using an asset tracking systemDocument incidents, problems, and service delivery (hardware failure, repair, installation, and removal) using a helpdesk system in alignment with ITIL guidelinesIf necessary, align with third-party support and equipment vendorsRecommend, schedule, and perform hardware maintenance, hardware and peripheral equipment improvements, upgrades, and repairsPerform other duties as assignedRequired Skills/AbilitiesEffective interpersonal skills and relationship-building skillsStrong written and oral communication skillsAbility to present ideas in user-friendly languageUnderstanding of the organization’s goals and objectivesSelf-motivated and directedKeen attention to detailAnalytical and problem-solving abilitiesAble to prioritize and execute tasks in a high-pressure environmentExperience working in a team-oriented, collaborative environmentStrong customer-service orientationEducation and ExperienceAt least two years’ experience in the IT field or equivalent educationWorking Conditions/Physical RequirementsThis position is on-siteAble to lift/move up to 40 pounds, move from place to place, and stand for long periods of timeRequires current and valid driver’s license and current personal auto insuranceAble to travel to DAP Health locations throughout San Diego and Riverside #J-18808-Ljbffr