Administrative Assistant - Order Processing

Benefits:

• Employee Assistance Program (EAP)
• Disability Insurance
• Life Insurance
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

We're seeking a highly organized, proactive, and energetic Administrative Assistant to support our order processing team in Bossier City, LA.

This role plays a key part in daily business operations and customer support. Primary responsibilities include:

• Accurately entering and managing customer orders
• Handling incoming customer calls with professionalism and efficiency
• Processing and maintaining essential paperwork and documentation
• Supporting internal teams to ensure smooth workflow and communication

The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of their work while delivering outstanding service to both internal and external stakeholders.

Education & Experience

• High School Diploma required
• Experience in Manufacturing, Architecture, Construction, or a related field preferred

Knowledge, Skills & Abilities

• Proficient in Microsoft Office Suite
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Detail-oriented with a high level of accuracy
• Excellent written and verbal communication skills
• Strong presentation and interpersonal skills

Customer-Focused Mindset

• Demonstrates a commitment to exceptional service
• Takes ownership in resolving customer concerns (or ensures proper follow-up)
• Actively listens, asks clarifying questions, and confirms understanding
• Follows up promptly and consistently
• Builds positive connections through professionalism, warmth, and respect

Work Style & Professional Attributes

• Strong sense of accountability and reliability
• Positive attitude and team-oriented mindset
• Able to work independently while also collaborating effectively
• Comfortable working autonomously with guidance on complex matters
• Open to feedback and adaptable to change
• Actively supports and engages in company culture

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Gordon, Inc. was founded in Shreveport, Louisiana, 1964. Gordon, Inc., is now located in Bossier City, LA with a state-of-the-art manufacturing facility utilizing over 300,000 square feet, and globally supported by over 70 independent manufacturing representatives. Gordon specializes in sustainable architectural metal products for interior and exterior applications. Product applications include specialty metal ceilings and wall systems, drywall and plaster trims, column enclosures, and many other architectural specialty products. Systems are designed for commercial, acoustical, educational, cleanroom, data center, healthcare, correctional, industrial, and institutional environments. Gordon, Inc. is an award-winning manufacturer and is widely known throughout the industry as the leader in custom architectural specialties.


COMPANY BENEFITS:

Gordon is an Employee-Owned Company. As an employee of Gordon, Inc., you will participate in the Gordon, Inc. Employee Stock Ownership Plan (ESOP). This Plan allows Gordon Inc employees to share in the value and growth of the company and accumulate ownership in the stock of the company, at no cost.


Gordon, Inc. also offers Health, Dental, Voluntary Term Life and Disability Insurance, Employee Assistance Program as well as a comprehensive 401(k) Retirement Plan and paid time off. Gordon is an equal opportunity employer.

For more information, please visit our website at: .