Desktop Support Specialist

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $22.00/hr Direct message the job poster from Compunnel Inc. Connecting people to their next opportunity | Career Matchmaker Job Description - "Position Summary: Provides tier 1 (intermediate level) maintenance and support for CPS Energy desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2: Tasks and Responsibilities:

• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for CPS Energy desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Required Function 3: Minimum Qualifications Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR

• Relevant work experience in an IT Technical environment. – Servicenow – 5 yrs
• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory. -
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Comfortable with change and ability to adapt to the changing needs of CPS Energy, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.

Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Administrative Industries Utilities Referrals increase your chances of interviewing at Compunnel Inc. by 2x Get notified about new Desktop Support Specialist jobs in San Antonio, TX . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Compunnel