Resident Services Coordinator

Everyone deserves a home where they are valued, cared for, and supported to live their most independent and fulfilling lives. All Macdonald Residence residents have complex needs and often a history of behavioral health and addictions challenges. As the Resident Services Coordinator, you will not only be working as a part of a cohesive and interdisciplinary resident care team, but you will also be supporting the facility in its ongoing endeavor to deliver comprehensive, holistic health models. You will be supported by caring and competent individuals that are passionate about the Macdonald Residence community.
Position Overview

The Resident Services Coordinator assists residents with daily tasks, ranging from finances to medical appointments. Additionally, this position entails providing a great deal of daily social support to residents, while building and maintaining relationships with residents to foster independence and enhance the quality of resident lives. Under the guidance of the Resident Services Manager, the Resident Services Coordinator carries out communication with community agencies, caseworkers, and family members on behalf of the residents. Additionally, the Resident Services Coordinator treats each resident with respect and dignity, recognizing individual needs and encouraging independence, as well as fostering a homelike atmosphere throughout the facility. As an assisted living facility that provides 24/7 care for residents, this position requires being onsite 40 hours per week. This is a Full-time, Monday through Friday non-exempt position.

Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities.

• Adheres to and conveys philosophy of supporting dignity, privacy, independence, choice, individuality, and a home-like environment for residents.
• Escorts residents to and from appointments.
• Attends resident appointments and provides support.
• Helps residents navigate complex systems and paperwork (i.e. Social Security, Vital Records, Cell phone service.)
• Engages residents in meaningful activities and discussions.
• Prioritizes resident needs and addresses those needs in a timely manner.
• Assists residents with finances and rent payments..
• Works cohesively with Life Enrichment staff and the Resident Services staff to deliver a holistic model of psychosocial care to residents
• Assists with Life Enrichment activities.
• Documents pertinent information in residents' charts per policy (i.e. progress notes and incident reports).
• Contributes pertinent information to resident service plans and activity plans.
• Attends education and training classes to provide excellent care and meet state and other requirements.
• Completes online training assignments as required in a timely manner.
• Reads staff communication records and maintains familiarity with resident records as required.
• Reviews and signs off on all Service Plans quarterly and Behavior Plans and Temporary Service Plans daily.
• Provides services as indicated on Service Plans, Activity Plans, and Behavior Support Plans.
• Observes problems, concerns, or issues with resident apartments, the facility, and the grounds and communicates them appropriately.
• Observes changes in residents' statuses, needs, or preferences, promptly reporting all changes to the appropriate party.
• Supports a dignified and caring atmosphere with residents, residents' families, visitors and staff.
• Protects privacy and confidentiality of information pertaining to the resident, employee, residence, company information and records.
• Assists with projects as assigned and performs other related duties.

Skill Profile

The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

• Keeps all resident information confidential and follows HIPAA policies and protocols.
• Displays ability and willingness to learn new skills.
• Displays willingness to assist co-workers when a situation requires.
• Demonstrates excellent interpersonal skills and forges positive and trusting relationships with residents, fostering a sense of community and belonging.
• Contributes to a strong, cohesive team environment.
• Demonstrates knowledge of and adheres to procedures for fire, life safety, disaster, security, work, safety and other emergency procedures.
• Ability to solve practical problems and deal with different situations as well as interpret a variety of instructions furnished in written, oral, diagram, or schedule formats.
• Creativity and resource, finding effective solutions in a fast-paced and dynamic environment.
• Maintains composure and clear thinking during unexpected situations, adapting readily to changing circumstances.
• Employs effective communication skills to actively listen, clearly express ideas, and collaborate effectively with diverse teams, including direct care staff, nurses, community safety technicians, and other facility personnel.

Job Qualifications

The following qualifications are required to perform the essential functions of this position.

• Must have a minimum of 1 year related experience and/or training; prefer 2 years of experience working with residents in a community-based care setting.
• Experience working with residents with behavioral health challenges, substance use, and histories of houselessness.
• Valid driver's license and clean driving record to transport residents for appointments, outings, and activities.
• Ability and willingness to drive a large van.
• knowledge of Microsoft office to utilize technology effectively for documentation, resident engagement, and other tasks.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed.

• Frequent use of hands and fingers for movement, manipulation, grasping, pinching, and coordinated finger motions
• Frequently required to sit and reach with hands and arms.
• Clear verbal communication and adequate hearing.
• The employee is occasionally required to stand, walk, stoop, kneel and crouch.
• Must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
• The noise level is usually moderate.
• Ability to climb up and down stairs.

Provided Trainings

• Basic Direct Care
• Meal service & Food Handler's Card
• Appointment Escorts
• Mobility Van Safety & Operation
• First Aid
• Dementia care

Compensation and Schedule
Monday through Friday 8:30am-5:00pm
$26.00-$28.00/hr.
We are proud to be an Equal Employment Opportunity Employer.

A Note to Potential Candidates: Studies have shown that women, trans, non-binary, BIPOC, and other candidates from most-impacted communities are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that is welcome. We would strongly encourage you to apply, even if you feel you do not meet every one of the qualifications described. Maybelle Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other protected characteristic.
About Maybelle Center

Belonging is a basic human need. However, many of us face barriers that keep us from experiencing deep connection with others. Maybelle Center partners with neighbors in downtown Portland to build connection and a sense of belonging through affordable housing and inclusive social events and activities so more of us can experience a healthy, connected life and contribute to a thriving Portland. You can find out how we build belonging on our website:


The talented and devoted individuals who work at Maybelle Center bring a passion and commitment to our community every single day - in a sometimes challenging, but always rewarding, environment. We are guided by our core values: 1.) Every person has innate value and is important; 2.) It is a fundamental need to be socially connected with other humans; 3.) We all have something to offer and places where we can learn and grow - we are continually learning together.

Requires passing pre-employment background check.