Healthcare Customer Service Representative

Customer Service Representative Location: Remote: Minnesota Only - Must be able to go in office as needed Pay: $25.00/hour Employment Type: Contract-to-Hire About The Opportunity We're seeking customer-focused professionals to support members enrolled in government-funded healthcare programs, including Medicare, Medicaid, and Marketplace plans. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer experiences in a fast-paced environment. Representatives serve as a trusted resource for members by answering questions related to health insurance coverage, billing, benefits, provider networks, premiums, deductibles, and more. What You'll Do Handle a high volume of inbound member calls, averaging 50-70 calls per day Assist members with questions regarding coverage, benefits, premiums, billing, deductibles, copays, and provider networks Research and resolve customer concerns accurately and efficiently Ask thoughtful questions to understand member needs and identify appropriate solutions Document interactions and maintain accurate records Navigate multiple systems while delivering a positive member experience Meet quality, productivity, and service expectations What We're Looking For Required Previous customer service experience Strong communication and interpersonal skills Ability to think critically and solve problems independently Comfortable working in a fast-paced, phone-based environment Strong listening skills and attention to detail Empathy and a genuine desire to help others Ability to learn and explain complex information clearly Minnesota residency Private workspace and reliable high-speed internet with ethernet connectivity Preferred Call center or contact center experience Healthcare, insurance, benefits, or member services experience Experience supporting customers over the phone Previous remote work experience Ideal Candidate Successful candidates are naturally curious, ask great questions, and enjoy helping people navigate complex situations. Healthcare experience is preferred but not required. Candidates with a strong history of customer service, problem-solving, and relationship building are encouraged to apply. Training & Support Paid training program (approximately 4-5 weeks) Dedicated mentorship and ongoing support Comprehensive training on government-sponsored healthcare plans Collaborative team environment with resources available for continued development Schedule Training Hours Monday-Friday: 8:00 AM - 4:30 PM Regular Schedule Monday-Friday between 9:00 AM - 6:00 PM Occasional evening shifts (approximately two per month) Limited weekend coverage during annual open enrollment periods Why Apply? Competitive pay at $25/hour Contract-to-hire career path Meaningful work helping individuals understand and access their healthcare benefits Supportive team culture focused on growth, collaboration, and member satisfaction Job Type & Location This is a Contract to Hire position based out of Minneapolis, MN. Pay And Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis, MN. Application Deadline This position is anticipated to close on Aug 7, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr