IT Helpdesk Specialist

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem. MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains. Responsibilities Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. Onboard and support new employees, including account setup and hardware/software configuration. Troubleshoot and resolve issues with desktops, laptops, servers, and networks. Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions. Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team. Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings. Review and investigate audit records for anomalies or signs of compromise. Support compliance oversight by helping document and track controls and mitigation steps. Requirements Strong troubleshooting skills with MacOS, Windows, and Linux Scripting experience in Bash/shell and Python Understanding of cybersecurity principles, common IT architectures, and network protocols Familiarity with system administration (account management, servers, virtualization, patching) Experience with vulnerability scanning tools and incident response processes Strong written communication skills to create clear technical documentation US Citizenship required and ability to obtain a US Security Clearance MORSE Corp’s salary range for this role carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Therefore, final offer amounts may vary from the amount stated. Depending on role eligibility, total compensation may also include bonus, stock, 401(k) match, paid time off, medical, dental, vision and life insurance. Employees also receive 10 paid holidays per year. MORSE maintains an “open” leave policy that does not restrict exempt, regular full-time employees to a specific number of paid sick or vacation days. However, this policy is not an “unlimited” paid leave policy. Compensation

$60,000—$100,000 USD