Personal Lines Account Representative

Account Representative

MSIG USA continues to grow! MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world's top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business's unique risks.

The Account Representative is responsible to provide English and/or Japanese interpretation on policy requests and inquiries from agents and Japanese insured and offer coverage consultation, risk management and assist in resolution of service issues.

WORKING HOURS: 10:00 AM to 8:00 PM.

IN OFFICE REQUIREMENT: 5 days in the office until training is complete (approx 6 months) then 4 days in the office.

Essential Functions:

• Develops a working knowledge of personal lines auto, homeowners, fire, and excess liability and boat coverages for all states and multiple carriers.
• Develops a working knowledge of all entry and rating procedures and requirements for above coverages.
• Enters all activities within the Applied Agency system and completes daily activates within required deadline.
• Receives claims for insureds who need Japanese interpretation. Forwards information to claims handling offices. Follows-up where necessary.
• Answers incoming phone calls, faxes and email inquiries from customers/agents for quotations, policy changes, and cancellations. Interprets policy information.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Required:

Diploma/Degree & Experience

• High school diploma or GED is required. Bachelor's degree is preferred
• 3 years of insurance experience is required.
• Must have Property & Casualty Agent License.
• Knowledge of Applied Agency Management System is preferred.
• Good verbal and written communication skills in both English and Japanese (for bi-lingual role only) is required.

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.