Customer Service Representative

Customer Service Representative

SpeedPro Alpharetta is a signage and branding company that helps businesses make a strong visual impression from storefront signs and vehicle wraps to full brand rollouts. We're looking for a sharp, organized, and people-friendly Customer Service Representative to be the first point of contact for our customers and a key player in keeping projects moving.

About the Role

As our CSR, you'll be the voice and face of SpeedPro Alphartta for many of our customers. You'll juggle incoming calls, prepare estimates, coordinate courier and delivery logistics, and help keep our social media presence active and on-brand. This is a great fit for someone who's detail-oriented, comfortable multitasking, and enjoys variety in their day.

What You'll Do

Phone & Customer Support: Answer incoming calls, greet walk-in customers, and respond to emails/inquiries promptly and professionally. Estimates: Prepare and send accurate project estimates and quotes based on customer specifications, pricing guidelines, and material/production costs. Courier & Logistics Coordination: Schedule pickups and deliveries with courier services, track shipments, and communicate delivery updates to customers and team members. Order & Project Support: Enter and track orders in our system, follow up on order status, and coordinate with production/installation teams to keep jobs on schedule.

What We're Looking For

1+ years of customer service, administrative, or office support experience (signage, print, or branding industry experience a plus, but not required). Strong verbal and written communication skills. Comfortable on the phone and confident speaking with customers. Basic math skills and comfort working with pricing/estimates. Experience with or willingness to learn social media platforms and basic content creation. Highly organized with strong attention to detail and follow-through. Ability to multitask and prioritize in a fast-paced, deadline-driven environment. Proficient with email, Microsoft Office, and general computer use. Positive, professional attitude and a team-player mindset. Compensation: $22.00 - $25.00 per hour

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business's end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.