Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy team in Georgia on a contract basis with the potential for a permanent role. This position supports customers, vendors, and internal partners by coordinating orders, tracking deliveries, and resolving service issues in a fast-moving environment. The ideal candidate brings a strong background in customer support and supply chain operations, with the ability to stay organized while handling multiple requests throughout the day.

Responsibilities:

• Serve as a primary point of contact for customers by responding to inbound inquiries and providing timely updates on orders, shipments, and service needs.

• Enter and manage customer orders with accuracy, ensuring purchase order details, inventory availability, and delivery requirements are properly recorded.

• Coordinate with vendors, carriers, and internal teams to support procurement activity, shipment scheduling, and order fulfillment.

• Monitor the progress of open orders and proactively address delays, discrepancies, or delivery concerns to maintain a high level of customer satisfaction.

• Handle both incoming and outgoing communication related to order status, vendor follow-up, and issue resolution in a high-volume setting.

• Use systems such as PeopleSoft, SAP, or similar platforms to review transactions, update records, and maintain accurate operational data.

• Support inventory and logistics processes by tracking product movement, confirming shipment details, and helping ensure smooth order flow.

• Organize and prioritize multiple service requests at once while maintaining professionalism, responsiveness, and attention to detail.

• Previous experience in customer service within a fast-paced call center, order management, or supply chain support environment.
• Working knowledge of procurement, logistics, inventory coordination, and purchase order management.
• Ability to manage high volumes of inbound and outbound communication while maintaining accuracy and strong response times.
• Experience with PeopleSoft, SAP, or another enterprise system used for order entry and operational tracking.
• Understanding of vendor coordination, delivery scheduling, and end-to-end order processing activities.
• Strong written and verbal communication skills with the ability to interact effectively with customers, vendors, and internal teams.
• Excellent organizational skills and the ability to balance competing priorities with minimal supervision.