Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support a banking organization in Kalamazoo, Michigan through a contract opportunity with potential for a permanent position. This role focuses on managing delinquent consumer, business, and real estate accounts while balancing member support with sound risk management practices. The ideal candidate brings strong communication skills, sound judgment, and the ability to handle sensitive financial conversations with professionalism and care.

Responsibilities:
• Reach out to members regarding past-due consumer, commercial, and real estate accounts to secure payment and resolve delinquency issues.
• Maintain complete and accurate records of collection efforts, payment discussions, and account updates within internal systems.
• Guide members through repayment solutions by explaining available options clearly and approaching each interaction with empathy and professionalism.
• Perform in-person account follow-up activities when circumstances require field visits.
• Apply applicable mortgage servicing standards and collection-related regulations throughout daily account management activities.
• Protect confidential financial information while working to reduce risk and preserve positive member relationships.
• Use knowledge of banking products, services, and internal procedures to address account issues effectively.
• Monitor assigned accounts to ensure timely follow-up, consistent activity, and progress toward collection goals.• High school diploma or equivalent required.
• Experience handling consumer, commercial, or credit collections in a financial services or banking environment.
• Working knowledge of collection practices and applicable legal or regulatory requirements.
• Strong verbal communication, active listening, and customer service skills for sensitive account conversations.
• Solid judgment and problem-solving ability with the resilience to manage challenging interactions.
• High attention to detail and the ability to document account activity accurately.
• Comfort navigating multiple software applications and maintaining organized electronic records.