Regional Manager

Title: Regional Manager 

Department: Operations

Reports To: Director of Operations

FLSA Status: Exempt

Compensation: $85,000-$95,000/annually

Supervisory: Yes

The Vibe

You’re the leader who keeps a group of stores running great. As Regional Manager, you coach our General Managers, set the bar for performance, and make sure every guest experience is epic. You balance the numbers with the people, stay calm when things get busy, and bring good energy everywhere you go. You live our Core Values in every interaction with managers, team members, guests, and the community.

What You’ll Own

Results and Operations

• Ensure GMs hit restaurant targets to hit regional revenues and profitability
• Oversee daily operations, manage budgets, and set clear performance objectives
• Monitor labor, food, alcohol, and other costs against goals, and course correct fast
• Plan and fine tune operations so they stay efficient and cost effective
• Prepare operations reports and support financial reviews

Leadership and People

• Coach and support General Managers, including regular performance appraisals
• Help recruit, hire, and train management level team members
• Keep company standards and procedures consistent across your stores

Guest Experience and Standards

• Make sure stores are clean, orderly, visually appealing, and fully equipped with working equipment
• Ensure products and services meet regulatory and quality standards
• Handle escalated guest issues, incident reports, and legal matters, and loop in People & Culture when needed

Growth

• Track regional market trends and spot new revenue opportunities
• Pitch new products, services, and sales ideas that boost guest satisfaction
• Build and carry out business, marketing, and advertising plans
• Flag problems early and bring solutions with them
• Handle other work related duties as assigned

What You Bring

Required

• 5+ years of food service management experience, with at least 2 years overseeing multiple locations
• Proven leadership chops, plus the communication skills to train, coach, and motivate teams
• Calm under pressure, with a knack for prioritizing and managing your time
• High energy and a positive, outgoing presence that people feel when you walk in
• A genuine commitment to “stoking out” every interaction, with guests and team members alike
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or GED, or demonstrated reading and math skills sufficient to read manuals and prepare computer reports
• Management level food safety certification, or willingness to obtain one within 30 days of hire

Physical Requirements and Working Conditions

With or without reasonable accommodation, you can perform the essential functions of the role, including standing, walking, bending, and moving throughout your shift; lifting and carrying up to 50 pounds; using your hands and arms for serving, cleaning, and operating equipment; and working in a fast paced restaurant environment. You can read menus, safety materials, POS and laptop screens.

Schedule and Travel

Flexible availability is required, including evenings, weekends, and holidays as needed. Weekly regional travel is required.

Notice to All Applicants

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. BRG may modify this description at any time. Employment with BRG is at will.

Equal Opportunity Employment

Blacktop Restaurant Group is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation

BRG is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). If you need accommodations during the application or interview process, or to perform the essential functions of this role, please contact People & Culture.