Patient Access Associate - Physical Medicine and Rehab

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the Physical Medicine and Rehab team. This role will be Full-Time, Monday-Friday; 10:00 AM – 6:30 PM.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.

• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.

• Case Management Tasks: Notifies case managers and documents referrals.

• Financial Counseling: Provides estimates and collects payments.

• Insurance & Contract Coordination: Verifies basic eligibility and coverage.

• Inquiries & Patient Concerns: Answers routine questions and escalates issues.

• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.

• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.

• Referrals: Documents and routes referrals.

• Scheduling: Schedules routine appointments.

• Transport: Requests routine transport and confirms details.

• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.

• Utilization Review Coordination: Flags cases needing review.

• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED

Preferred Qualifications :

• Experience : healthcare/customer service experience

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.