Service Desk Technician
Insight Global
Service Desk TechnicianInsight Global is seeking a Service Desk Technician to join one of our clients' internal IT teams. This individual will provide front-line support to employees through a walk-up service desk, assisting with hardware, software, mobile device, password, and basic troubleshooting issues. The ideal candidate will have strong customer service skills, enjoy working directly with people, and be able to clearly explain technical concepts to non-technical users. Responsibilities include addressing end-user technology issues, configuring and troubleshooting devices, assisting with Microsoft 365 applications, documenting support requests, and ensuring a positive support experience for employees. Candidates should have 1-2 years of IT support experience, excellent communication skills, a professional demeanor, and a customer-first mindset. This position offers flexible hours and averages 35 hours per week. Candidates will work onsite in the Tampa Bay area and may provide support across multiple office locations as needed.
Vacancy posted 1 day ago
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