Executive Assistant I - Financial Aid

Executive Assistant I (Grade 17) Financial Aid

The Executive Assistant I assists with the day to day administrative and customer service support functions for the Office of Financial Aid. This individual is responsible for front desk customer service via walk-in, phone and email. They are required to answer questions about financial aid and other enrollment related inquiries. The environment is fast-paced and student-focused. The schedule may vary depending on Departmental needs during peak enrollment periods.

Essential Duties:

• Greet and provide high quality customer service experience to all visitors and students by responding to financial aid questions.
• Assist students with information regarding the types of financial assistance and qualifications for financial aid and referrals to Admissions, Registrar, Bursar and Advising.
• Guide students and staff through the Cincinnati State financial aid web site, MyCState Self-Service portal and the federal financial aid web sites.
• Corresponding with and assisting prospective and returning students with the completion and submission of financial aid documents.
• Provide counseling to students concerning rights and responsibilities of financial aid, the minimum standards of academic progress and the implications regarding financial aid.
• Assist with financial aid and enrollment services outreach activities.
• Provide administrative support to the director and assistant director.
• Process administrative and academic forms which affect financial aid awards.
• Scanning documents into Perceptive Content.
• Responsible for distribution of outgoing and incoming mail.
• Maintain front office appearance.
• Maintain general office supplies.
• Perform and track outreach and recruitment activities (phone/text outreach, mailings, emails, etc.)
• Assist with departmental text messages.
• Monitor and respond to email messages.
• Prepare and send routine mailings, emails and correspondence.
• Submit work order requests on behalf of department.
• Work directly with financial aid advisors when appropriate to provide thorough answers to students.
• Provide general administrative duties as assigned.
• Train and assist in supervision of student employees.
• Establish annual goals relevant to job expectations consistent with the goals of the college and department.
• Attend and contribute to assigned college committees.
• Assist with the management of institutional, state and/or federal aid programs.
• Contribute to on going process improvement and refinement to ensure optimal customer/student experience.
• Other appropriate duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent.
• Two (2) years of customer service experience.
• Competency in the Microsoft Office Suite: Outlook, Word, Excel and PowerPoint.
• Ability to work in person 8:00 am – 4:30 pm with flexibility which might include opening office early or closing the office as late as 6:00 pm and occasional evenings/weekends during peak enrollment periods.

Preferred Qualifications:

• Associate's degree from an accredited college.
• Four (4) years customer service experience in higher education especially a community college setting.
• Experience with Ellucian Colleague, Perceptive Content, Microsoft Outlook and Teams.

Details:

Department: Office of Financial Aid Employment: Full-Time Title/Position: EA 1 Pay Grade: 17 Reports to: Director, Office of Financial Aid Compensation: $19.74/hr. Job Category: Staff Contract Affiliation: SEIU Classification: Exempt Benefits: Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:

• Medical Insurance (PPO-employer covers up to 92% of the premium, HDHP-employer covers 100% of the premium)
• Dental Insurance (employer covers 100%of the premium)
• Vision Insurance
• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of the employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
• Life insurance and AD&D Insurance (employer paid)
• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
• Pet Insurance
• Employee Assistance Plan for employees, spouse and dependents
• Tuition Waiver for employees, spouse and dependents
• Tuition Reimbursement
• Free parking
• 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.

Retirement: As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

Cincinnati State is an E-Verify employer: If you're hired, you must complete a Form I-9, which verifies your identity and your legal right to work in the U.S. You'll need to provide original, acceptable documents —no photocopies—to complete the I-9 process. A list of acceptable documents can be seen here: USCIS I-9 website