POS Support Technician I

Job Opportunity

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers.

Location: Annandale, VA, Lynnwood, WA

Job Description

- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible

- Prepare/stage POS hardware and software for deployment

- Maintain POS department equipment and tools

- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks

- Monitor system performance and troubleshooting issues

- Provide documentation as required

Qualifications and Skills

- Resourcefulness and problem-solving aptitude

- Excellent communication skills

- Bi-lingual in English & Korean

- POS/PC support related experience preferred

- Able to work off-site occasionally

- Business travel may be required

- Flexible work hours, as well as Saturdays available

- CompTia A+ preferred

Benefits

- Group Health Insurance (Medical, Vision, Dental)

- Employer paid Life Insurance

- Paid Sick and Vacation Days

- Gym Support

- Lunch Support

- 401K with matching