Support Analyst

Range Support Analyst

Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We're obsessed with member experience! We've built an integrated platform that tackles the full spectrum of financial needs–investments, taxes, retirement planning, and estate management–all unified in one intuitive system.

Backed by Google's Gradient Ventures and Cathay Innovations, we're in hyper-growth mode and looking for exceptional talent to join our starting lineup. Every Ranger at this stage is shaping our culture and way of life–from former CEOs and startup founders to experts from leading hedge funds and tech companies.

If you're ready to build something that truly matters in financial services, bring your talent to Range. Here, you'll make a genuine impact on how people manage their financial lives while working alongside a team that celebrates wins, makes big decisions, and blazes new trails together.

About the Role

We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.

This role is based in McLean, VA. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

Range Support Team Mission Statement

We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.

What You'll Do With Us

• Assist our members with questions on how to use the Range platform
• First line of defense on technical issues they are experiencing
• Figure out the member's problem quickly and effectively offer the right solution
• Create and maintain a knowledge library of how Range works
• Maintain success metrics and data as directed
• Be an active part of a collaborative team and share best practices
• Refine our customer-facing AI agent to scale support
• Leverage AI tools to uplevel your daily output

What Will Set You Apart

• 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
• Strong problem-solving and written communication skills
• BS or BA preferred
• Experience using financial services technology
• An interest in the tech industry and/or consumer fintech experience

Benefits

• Comprehensive health coverage: Medical, dental, and vision
• 401k plan
• Technology allowance
• PTO
• Top of Market Pay
• Paid parental leave

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.