Product Owner

Location: East Hanover, NJ Hybrid (3 days (Mon-Thurs), 2 remote)

Duration: 6 Months

Key Performance Indicators

Value delivered: Demonstrate measurable outcomes for the owned capability area (e.g., time saved, improved data quality, increased en-gagement) aligned to agreed KPIs.

Release predictability and quality: Deliver on committed release timelines and scope with strong quality (defect rates, post-release sta-bility, and support volume).

Backlog health: Maintain an actionable, prioritized backlog with clear user stories and acceptance criteria; manage dependencies and tech-nical debt transparently.

Adoption and user satisfaction: Improve adoption and satisfaction for released features (training completion, usage analytics, stakeholder feedback/CSAT).

Process improvement outcomes: Deliver documented workflow im-provements with measurable benefit; ensure changes are sustained through standard operating practices.

Stakeholder alignment: Achieve timely decisions and alignment across key partners; minimize rework through strong discovery and clear documentation.

Governance and compliance: Ensure deliverables follow established governance, privacy, and compliance processes with audit-ready docu-mentation.

Team effectiveness: Receive strong feedback from delivery teams and stakeholders on clarity, collaboration, and execution; contribute to a positive, high-performing team culture.

Communication and enablement: Provide clear release notes, train-ing/support materials, and stakeholder updates that improve readiness and adoption.

Cost awareness: Support cost-conscious delivery by identifying reuse opportunities, avoiding unnecessary customization, and escalating risks/impacts early.

Operational rigor: Maintain accurate documentation, decision logs, and delivery reporting to support transparency and operational excellence.

Experience:

• Novartis seeks an accomplishedproductmanagement leader with experience and demonstrated success transforming CRM capabilities within commercial operations.
  
• Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.
  

Additional qualifications are as follows:

Proven success in drivingproductmanagement capabilities for large-scale CRM implementations.

5-7+ years of experience inproductmanagement, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors

Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core plat-form), Veeva, and the major and evolving players in the ecosystem.

Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).

Experience being accountable for the operations ofproductmanagement including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation

Excellent communication skills with the ability to build stakeholder buy-in and alignment

Experience in AI-supportedproductmanagement techniques including LLM sup-ported user-story creation and process mapping

Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

Ability to adapt strategies and approaches in a rapidly evolving technological land-scapeLeadership Competencies

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred
  

Navigate complexity

Enable impactful and fast decision-making.

Identify key issues in complex situations, keeping focused on the big picture and adapting and prioritizing during change.

Demonstrate long term vision by taking a broader view, thinking through indirect consequences and longer-term implications.

Deliver collective impact

• Engage with others and integrate diverse perspectives from colleagues to achieve the best outcome for the enterprise.
  
• Demonstrate influence without authority, work and collaborate across boundaries.
  
• Challenge assumptions, make decisions grounded in data.
  
• Build situational awareness, adapt leadership style to enhance impact of others and performance of team