Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2025 after spending more than 21 years within the State Farm organization, starting as a secretary, moving into auto claims, and then spending the last decade working for a State Farm agent. That journey gave me a deep understanding of the business and, more importantly, why education matters.

Early on, no one explained life insurance or long-term planning options to my own family, and that experience drives my passion today — making sure people truly understand their choices and can plan confidently for the future. Family is at the center of everything I do. I’m married with two children, and creating opportunities for them to travel and experience the world shapes how I lead and support my team.

Our agency includes two team members plus myself, and we’ve built a fast-paced, lighthearted, and positive environment with a strong family feel. We offer Casual Fridays, team lunches throughout the month, quarterly one-on-one check-ins outside the office, a health stipend, and we cover all licensing materials. Accountability and support go hand-in-hand here, and we’re looking for someone who enjoys being part of the community, brings positive energy, and wants to grow in an agency where people genuinely look out for one another.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cameron Pickering - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.