Complex Claims Director- Auto and General Liability

Complex Claims Director- Auto and General Liability

Join us as a Complex Claims Director- Auto and General Liability to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - Auto Liability / General Liability Field Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits. This role manages complex auto and general liability matters, including severe injury, catastrophic loss, and litigated claims, and plays a critical role in driving claim strategy, mitigating risk, and delivering fair and timely outcomes.

Key Responsibilities

• Claim Handling & Strategy
  • Independently manage a portfolio of complex auto and general liability claims.
  • Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.
  • Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.
• Litigation Management
  • Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.
  • Attend mediations, settlement conferences, and trials as needed.
  • Evaluate venue, jury trends, and potential exposure to guide settlement decisions.
• Evaluation & Reserving
  • Establish and maintain accurate reserves reflecting current exposure and claim developments.
  • Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.
• Negotiation & Resolution
  • Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.
  • Exercise strong judgment in balancing risk, cost, and customer outcomes.
• Stakeholder Collaboration
  • Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.
  • Communicate effectively with internal leadership regarding significant exposures and claim developments.
• Compliance & Best Practices
  • Ensure adherence to company claims handling guidelines, regulatory requirements, and industry best practices.
  • Maintain thorough and accurate claim documentation.
• Mentorship & Leadership
  • Provide guidance and informal mentorship to less experienced adjusters handling complex matters.
  • Serve as a subject matter expert on large loss and complex liability claims.

What we are looking for:

• Bachelor’s degree or equivalent experience required.
• 10+ years of experience handling complex or high-exposure auto and general liability claims.
• 5+ years of claims litigation experience.
• Demonstrated experience managing claims valued at $150,000+ within primary limits.
• Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
• Proven negotiation and settlement skills in high-exposure environments.
• Experience working with defense counsel and managing litigation strategy.
• Ability to analyze medical records, expert reports, and financial damages.
• Strong communication, analytical, and decision-making skills.
• Property and casualty licenses are required and must be obtained within 6 months of hire.

Ready to take your career to the next level? We would love to hear from you.

For positions based in Jersey City, NJ the base salary range is $96,000-$129,000. For positions based in Chicago, the base salary range is $104,600-$127,600. For positions based in Boston, the base salary range is $110,000-$130,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

#LI-NT1 #casualtyclaims #claims

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to View email address on jobs.institutedata.com.

Functional Area:

CL - Claims

AIG Claims, Inc.