Client Success Specialist

Job Description

Job Description

We’re looking for a confident, personable Client Success Specialist support our clients before and after the sale—both in person at client locations and virtually from our office . This full-time role is ideal for someone who enjoys building strong relationships, balancing office-based work with field visits, and ensuring an excellent client experience.

What You’ll Do

• Serve as the primary point of contact for assigned clients, building strong, long-term relationships
• Provide product and service information, demonstrations, and guidance prior to purchase
• Provide post-sale support, including onboarding, troubleshooting, implementation, and maintaining client satisfaction
• Monitor client health, usage, and performance metrics to identify risks and opportunities
• Coordinate and process client orders, ensuring accuracy and satisfaction
• Travel to client locations (~20%) to provide hands-on support and strengthen relationships
• Deliver virtual support via phone, email, and video from our office
• Proactively address client concerns, issues, and escalations to ensure timely resolution
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Gather client feedback and contribute to continuous improvement of the client experience

What We’re Looking For

• Strong communication and relationship-building skills, in person and virtually
• A client-first, solutions-oriented mindset
• Ability to explain products or services clearly to technical and non-technical audiences
• Strong organizational skills with the ability to manage multiple priorities
• Comfortable working full-time from the office with periodic travel to client locations
• Valid driver’s license and ability to travel approximately 20%
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Nice to Have

• Experience in client success, customer support, account management, or sales support
• Previous experience in a customer-facing or field-based role
• Familiarity with CRM or customer success tools
• Effective use of Microsoft Word, PowerPoint, and Excel for documentation, presentations, and data tracking

Why Join Us

• Full-time role with a healthy balance of office and field work
• Direct impact on client satisfaction, retention, and long-term success
• Supportive team environment with opportunities for growth

Competitive compensation and benefits

\nCompany Description

Founded in 1995 in the Tampa Bay area, Sun Print Management began with a small but dedicated team of five, specializing in IBM/AS400 mainframe services. Their unwavering commitment to excellence quickly opened new doors, leading to a pivotal breakthrough—clients sought a simpler, more efficient way to manage laser printers. This demand sparked the creation of Sun Print’s revolutionary "penny-a-print" program, an initiative that laid the foundation for what is now recognized as Print as a Service (PaaS). Through this model, Sun Print transformed the way businesses approach print device management, offering streamlined solutions that maximize efficiency and cost-effectiveness.

Steady Growth & Industry Leadership
Through steady, organic growth, Sun Print Management has expanded its reach nationwide, now overseeing print devices in all 50 states, including Alaska and Hawaii. More than two decades later, the company has built an impressive legacy, managing 250,000 devices across 3,500+ client locations nationwide.

Sun Print’s Managed Print Services (MPS) program has emerged as an industry leader, serving a diverse range of sectors—including Healthcare, Retail, Insurance, Financial Services, Hospitality, Government, and Education. Their commitment to innovation, efficiency, and client success continues to redefine modern print management, empowering businesses with cutting-edge solutions tailored to their evolving needs.

At Sun Print Management, the future of printing isn’t just about technology—it’s about delivering smarter, more seamless solutions that drive real business impact.

Company Description

Founded in 1995 in the Tampa Bay area, Sun Print Management began with a small but dedicated team of five, specializing in IBM/AS400 mainframe services. Their unwavering commitment to excellence quickly opened new doors, leading to a pivotal breakthrough—clients sought a simpler, more efficient way to manage laser printers. This demand sparked the creation of Sun Print’s revolutionary "penny-a-print" program, an initiative that laid the foundation for what is now recognized as Print as a Service (PaaS). Through this model, Sun Print transformed the way businesses approach print device management, offering streamlined solutions that maximize efficiency and cost-effectiveness.\r\n\r\nSteady Growth & Industry Leadership\r\nThrough steady, organic growth, Sun Print Management has expanded its reach nationwide, now overseeing print devices in all 50 states, including Alaska and Hawaii. More than two decades later, the company has built an impressive legacy, managing 250,000 devices across 3,500+ client locations nationwide.\r\n\r\nSun Print’s Managed Print Services (MPS) program has emerged as an industry leader, serving a diverse range of sectors—including Healthcare, Retail, Insurance, Financial Services, Hospitality, Government, and Education. Their commitment to innovation, efficiency, and client success continues to redefine modern print management, empowering businesses with cutting-edge solutions tailored to their evolving needs.\r\n\r\nAt Sun Print Management, the future of printing isn’t just about technology—it’s about delivering smarter, more seamless solutions that drive real business impact.