Front of House Operations Manager

Front of House Operations ManagerThe Front of House Operations Manager leads both the Guest Services and Food & Beverage teams in delivering best-in-class service and hospitality across the entire front of house. This is a merged leadership role responsible for two of the most guest-facing parts of the Topgolf experience.This role is accountable for hiring, scheduling, coaching, and developing team members across both functions, and for managing all operations related to game and bay experiences, food and beverage service, guest safety, retail, and leagues. The Front of House Operations Manager also carries general venue operational responsibilities and ensures none of that ever comes at the expense of the guest experience.As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.Core competencies for success include:Customer FocusDrives ResultsBuilds Effective TeamsEnsures AccountabilityQualifications include:5+ years of restaurant, hotel, or entertainment venue management experience, with at least 2 recent years as an Assistant General Manager or General Manager in a multi-department operationExperience leading both food and beverage and guest-facing operations strongly preferredHigh school diploma or equivalentExcellent communication, time management, and organizational skillsAvailability to work varied shifts, including evenings, weekends, and holidaysAbility to obtain required licenses and certifications for your locationMust be 21 years of age or older as required by state or local lawPhysical requirements include:Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsBenefits include:Free Play & 1/2 price food!Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify.