Mid Market Customer Activation Manager | Bill Pay Specialist

Mid-Market Bill Pay & Procurement Specialist

Customer Activation Managers own the activation and expansion of existing Mid-Market customers using Ramp's Bill Pay and Procurement products. You'll partner with Mid-Market customers (typically companies with 100 to 999 employees and $50M to $100M in annual revenue) to drive adoption of Ramp's AP Automation and Procurement tools across their organization. As a member of this growing team, you'll help shape Ramp's Mid-Market expansion motion for Bill Pay & Procurement and play a direct role in accelerating customer adoption and business impact.

What You'll Do

• Become an expert in Ramp's Bill Pay and Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration

• Own a book of ~100 Mid-Market expansion opportunities and ensure customers are fully onboarded within 90 days and approximately five calls, with clear objectives, timelines, and action items throughout

• Work with customers to deeply understand their current AP and procurement workflows, pain points, and business priorities, tailoring your communication to the audience and connecting Ramp's value to what matters most to them

• Develop account strategies to drive product and spend adoption with limited guidance, building relationships across multiple contacts within each account and maintaining thorough SFDC notes

• Identify workarounds and resolve blockers independently to keep implementations on track, partnering with Product and Engineering to share targeted feedback and propose solutions

• Provide constructive feedback to peers, serve as an onboarding resource for new hires, and identify opportunities to improve team processes and tooling

• Use AI tools to streamline workflows, invest in your own development, and bring structured agendas to your 1:1s

What You'll Need

• Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization

• Bill Pay / AP and/or Accounting implementation experience

• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)

• Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds

• Strong desire to become a product expert; understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively

• Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues

• Proven track record of exceeding quota or outperforming key metrics

• Ability to anticipate customer needs and position product solutions effectively

• Comfort using AI tools to streamline workflows and increase efficiency

• High adaptability and comfort in a fast-moving environment

Benefits Available To All Full-Time Ramp Employees (Global)

Flexible PTO

Unlimited AI token usage

Centralized home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

401(k), including employer match on contributions made while employed by Ramp

Fertility HRA (up to $10,000 per year)

Parental leave: up to 16 weeks (80 days) at 100% pay

Pet insurance

In-office perks: lunch, snacks, drinks, and more

Relocation support to NYC or SF (as needed)

Canada

Group medical, dental, and vision coverage through Sun Life

Life, AD&D, and disability coverage

Fertility drug coverage (up to $4,000 lifetime)

Group Retirement Plan with employer match (RRSP + DPSP)

Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Employee Assistance Program and virtual care through Lumino Health

United Kingdom

Private medical insurance through Freedom Elite

Virtual GP and at-home care via eMed x Livi

Workplace pension through Penfold, with salary sacrifice option

Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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